Skip to main content

2016 Client Satisfaction Survey results support client centric reform

Thursday 11 May, 2017

Source: The Hon Dan Tehan MP, Minister for Veterans' Affairs, Minister for Defence Personnel, Minister Assisting the Prime Minister for Cyber Security, Minister Assisting the Prime Minister for the Centenary of ANZAC

Minister for Veterans’ Affairs Dan Tehan said the $166.6 million provided in this year’s Budget to implement the first stage of modernising the Department of Veterans’ Affairs’ (DVA) processes and IT system would improve client satisfaction with DVA as results of the 2016 Client Satisfaction Survey were released today.

The 2016 Client Satisfaction Survey of more than 3,000 randomly selected DVA clients, including veterans, war widows/ers, carers and dependants, found an overall satisfaction rating with DVA services of 83%.

Mr Tehan said the survey had found DVA needed to continue addressing the specific needs and concerns of younger veterans, especially during their transition from the Australian Defence Force (ADF) to civilian life.

“The Government is committed to improving the DVA claims process for veterans and making the transition to civilian life for ADF personnel as stress-free as possible,” Mr Tehan said.

“That’s why in this year’s Budget the Government provided $166.6 million to deliver better support and services for veterans, underpinned by digital access, streamlined processes and modern technology.

“We also provided $2.7 million to support the Prime Minister’s Veterans’ Employment Program that will help ADF personnel find post-service employment that utilises their unique talents.”

Results from the 2016 survey are available on the DVA website at

WordPress Lightbox Plugin