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Upgrades to Department of Veterans’ Affairs Phone System

Friday 8 March, 2019

The Department of Veterans’ Affairs (DVA) has announced that, as part of its program of transformation, it has simplified and modernised their phone system by removing unnecessary phone lines, implementing new technology and moving to a single contact number:


As part of this upgrade DVA will be gradually introducing a new ‘open speech’ service enabling clients to ‘Tell DVA’ why they are calling. Initially only a very small portion of callers will experience this technology, however it will be rolled out over the coming months.

DVA will be closely monitoring the progress of these changes and if there are any issues during the call, the caller will be re-directed to a staff member for assistance.

If you have any questions or concerns, please contact the existing general enquiries line on 1800 555 254.

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